Question 1

1. How Managed Services Work?

Accepted Answer

Service Level Agreements (SLAs)

SLAs are contracts that define the services an MSP will provide, response times, uptime guarantees, and performance benchmarks. These create clear expectations and accountability.

Proactive vs Reactive Support

Proactive IT support means issues are addressed before they cause harm. It includes regular updates, vulnerability patching, and hardware checks. Reactive support only kicks in after a problem occurs—and typically leads to more downtime and cost.

Question 2

What services are included in your managed IT package?

Accepted Answer

Our managed IT package includes 24/7 monitoring, comprehensive IT support, network management, cybersecurity solutions, and regular system maintenance. We ensure your business operates smoothly and efficiently at all times.

Question 3

3. How much do Managed IT Services cost?

Accepted Answer

Costs vary, but most SMBs pay between $100-$250 per user per month depending on the complexity of services.

Question 4

4. Where can I find managed IT services in Fulshear, Katy and surrounding areas?

Accepted Answer

You can find reliable managed IT services in Fulshear from Kipious Tech. We provide full-service IT support to small and mid-sized businesses in Fulshear, Katy, and the surrounding Houston area — including monitoring, patching, cybersecurity, and Microsoft 365 management. See our managed services page.  (https://www.kipious.com/managed-services)

Question 5

5. How do I choose a good MSP?

Accepted Answer

Look for providers with strong client reviews, 24/7 support, certified technicians, and experience in your industry.

Question 6

5. Do I still need an internal IT team?

Accepted Answer

Not necessarily. Many businesses fully outsource, but others use MSPs to complement in-house staff.