Service Level Agreements (SLAs)

SLAs are contracts that define the services an MSP will provide, response times, uptime guarantees, and performance benchmarks. These create clear expectations and accountability.

Proactive vs Reactive Support

Proactive IT support means issues are addressed before they cause harm. It includes regular updates, vulnerability patching, and hardware checks. Reactive support only kicks in after a problem occurs—and typically leads to more downtime and cost.

Our managed IT package includes 24/7 monitoring, IT support, network management, cybersecurity solutions, and regular system maintenance to ensure your business operations run smoothly and efficiently.

Costs vary, but most SMBs pay between $100-$250 per user per month depending on the complexity of services.

You can find reliable managed IT services in Fulshear from Kipious Tech. We provide full-service IT support to small and mid-sized businesses in Fulshear, Katy, and the surrounding Houston area — including monitoring, patching, cybersecurity, and Microsoft 365 management. See our managed services page.

Look for providers with strong client reviews, 24/7 support, certified technicians, and experience in your industry.

Not necessarily. Many businesses fully outsource, but others use MSPs to complement in-house staff.