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KIPIOUS TECH IT SUPPORT SERVICES
Elevate your IT Support experience
For end-user support, incident resolution, root cause analysis (RCA), & troubleshooting
We provide frustration-free Tech Support
With the purchase of our Managed IT Services plan including Remote Monitoring, Endpoint Detection & Response (EDRI), Web Filtering, Automated Patching for your Windows & 3rd party applications, and Backup for critical systems, your designated administrators gain access to Kipious Tech enhanced technical support. Our engineers with vast experience are available 24/7/365.
4 IT Support Activities
Our dedicated support staff is available to provide in person assistance and resolve IT issues you may encounter, ensuring minimum downtime and maximum productivity.
We proactively resolve service disruptions ensuring uninterrupted business operations while ensuring maximum uptime for critical systems and line of business applications coupled with users productivity.
Eliminate IT pain points for your end-users with rapid response and frustration-free tech support designed to take the stress and hassle out of day to day operations, ensuring optimal performance and satisfaction.
Empower your business with seamless network and systems support for your on-prem and Cloud environment, allowing you and your team to achieve your business goals at every step.
Service Levels
Kipious Tech Support strengthens your business, giving you direct access to Kipious Tech engineers. Kipious Tech engineers have the ability to resolve issues the first time you call, eliminating opening priority tickets with vendors.
Find detailed service level descriptions below:
Priority Level
1
2
3
4
Customer Situation
Critical business impact:
Customer's business has significant loss of services.
High business impact:
Customer's business has high loss of services but work can reasonably continue in an impaired manner.
Moderate business impact:
Customer's business has moderate loss of services but work can reasonably continue in an impaired manner
Low business impact:
Customer's business is functioning with minor or no impediments.
Kipious Tech Response
Less than 30 minutes.
1 Hour
2 Hours
4 Hours
Or connect with our experts
Kipious Tech is passionate about keeping your business safe, secure, and protected. Let our network of experts help you:
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